Viso Privacy Policy

Last Updated: December 9, 2025

This Privacy Policy describes how Viso Inc., a Delaware corporation ("Viso," "we," "us," or "our"), collects, uses, discloses, and safeguards your information when you access or use our websites, applications, APIs, and AI-powered visual reasoning platform (collectively, the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

Account Information: Name, email address, password, profile details
Billing Information: Subscription status and payment metadata (processed securely by Stripe; Viso does not store full card numbers)
User Content: Prompts, questions, visual scenes, simulations, models, files, and configurations you create or submit
Communications: Messages, emails, feedback, and support requests you send to us

1.2 Information We Collect Automatically

Usage Data: Features used, session interactions, visualizations generated, error logs, and performance metrics
Device & Technical Data: Browser type, operating system, IP address, device identifiers, and time zone
Cookies & Tracking Technologies: As described in our Cookie Policy (authentication, preferences, analytics, security)

1.3 Information From Third Parties

We may receive limited information from:

Stripe (payment confirmations, subscription status)
Authentication providers (such as NextAuth)
Analytics providers (aggregated usage trends)

2. How We Use Your Information

We use your information for the following purposes:

Provide the Service: Deliver AI-generated visual reasoning, simulations, and explanations
Operate Your Account: Authentication, subscription management, feature access
Process Payments: Subscription billing and fraud prevention via Stripe
Improve the Platform: Model improvement, visual engine optimization, performance tuning
Communications: Service notices, security alerts, feature updates, and support responses
Security & Abuse Prevention: Fraud detection, platform misuse detection, and access control
Legal Compliance: Compliance with applicable laws and lawful requests

3. AI Training & Model Improvement

Unless you are on an explicit enterprise or no-training plan, you acknowledge and agree that:

Your User Content and interaction data may be used to:

Improve AI models
Improve visual rendering systems
Improve safety, reliability, and performance

We apply technical, organizational, and access controls to protect training data.

We do not sell your personal data for advertising purposes.

4. Data Storage, Retention & Security

4.1 Storage & Processing

Data is stored on secure infrastructure managed by trusted cloud providers.
We use industry-standard encryption in transit and at rest where appropriate.
Databases may be hosted through providers such as NeonDB.

4.2 Retention

We retain personal data:

For as long as your account is active
As necessary to provide the Service
As required to comply with legal obligations
For legitimate business purposes (e.g., dispute resolution, auditing, security)

Upon account deletion, we delete or anonymize your data unless retention is legally required.

4.3 Security Measures

We implement reasonable administrative, technical, and organizational safeguards, including:

Encrypted communication
Access control policies
Monitoring and abuse detection

However, no system is 100% secure, and you acknowledge that you use the Service at your own risk.

5. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate or incomplete information
Delete your account and associated personal data
Export / Portability of your data
Restrict or Object to certain processing
Withdraw Consent where processing is consent-based

You may exercise these rights at any time by contacting:

📧 team@tryviso.ai

We will respond within a reasonable timeframe in accordance with applicable law.

6. Third-Party Services

We use third-party providers to operate our Service, including but not limited to:

Stripe – payment processing
NeonDB – database infrastructure
NextAuth – authentication and login
Analytics Providers – service performance insights

These providers process your data only as necessary to provide their services and are governed by their own privacy policies.

7. Children's Privacy

Viso is not intended for children under the age of 13.

We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.

If you believe a child has provided us with personal data, contact us at:

📧 team@tryviso.ai

8. International Data Transfers

Your data may be transferred to and processed in jurisdictions outside your country of residence, including the United States.

We implement legally recognized safeguards where required to protect cross-border data transfers.

We do not sell your personal data.

We may disclose information:

To service providers under contractual confidentiality obligations
To comply with legal obligations, court orders, or lawful government requests
To protect the rights, property, or safety of Viso, our users, or the public
In connection with a merger, acquisition, restructuring, or asset sale

10. Cookies & Tracking

We use cookies and similar technologies to:

Maintain sessions
Authenticate users
Store preferences
Improve platform performance
Detect abuse and fraud

You may control cookie settings through your browser.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated by:

Updating the "Last Updated" date
Posting notices within the platform
Sending email notifications when legally required

Your continued use of the Service after updates constitutes acceptance of the revised policy.

12. Contact Us

For privacy questions, data requests, or legal inquiries:

📧 team@tryviso.ai

Viso Privacy Policy

Last Updated: December 9, 2025

By using the Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

Account Information: Name, email address, password, profile details
Billing Information: Subscription status and payment metadata (processed securely by Stripe; Viso does not store full card numbers)
User Content: Prompts, questions, visual scenes, simulations, models, files, and configurations you create or submit
Communications: Messages, emails, feedback, and support requests you send to us

1.2 Information We Collect Automatically

Usage Data: Features used, session interactions, visualizations generated, error logs, and performance metrics
Device & Technical Data: Browser type, operating system, IP address, device identifiers, and time zone
Cookies & Tracking Technologies: As described in our Cookie Policy (authentication, preferences, analytics, security)

1.3 Information From Third Parties

We may receive limited information from:

Stripe (payment confirmations, subscription status)
Authentication providers (such as NextAuth)
Analytics providers (aggregated usage trends)

2. How We Use Your Information

We use your information for the following purposes:

Provide the Service: Deliver AI-generated visual reasoning, simulations, and explanations
Operate Your Account: Authentication, subscription management, feature access
Process Payments: Subscription billing and fraud prevention via Stripe
Improve the Platform: Model improvement, visual engine optimization, performance tuning
Communications: Service notices, security alerts, feature updates, and support responses
Security & Abuse Prevention: Fraud detection, platform misuse detection, and access control
Legal Compliance: Compliance with applicable laws and lawful requests

3. AI Training & Model Improvement

Unless you are on an explicit enterprise or no-training plan, you acknowledge and agree that:

Your User Content and interaction data may be used to:

Improve AI models
Improve visual rendering systems
Improve safety, reliability, and performance

We apply technical, organizational, and access controls to protect training data.

We do not sell your personal data for advertising purposes.

4. Data Storage, Retention & Security

4.1 Storage & Processing

Data is stored on secure infrastructure managed by trusted cloud providers.
We use industry-standard encryption in transit and at rest where appropriate.
Databases may be hosted through providers such as NeonDB.

4.2 Retention

We retain personal data:

For as long as your account is active
As necessary to provide the Service
As required to comply with legal obligations
For legitimate business purposes (e.g., dispute resolution, auditing, security)

Upon account deletion, we delete or anonymize your data unless retention is legally required.

4.3 Security Measures

We implement reasonable administrative, technical, and organizational safeguards, including:

Encrypted communication
Access control policies
Monitoring and abuse detection

However, no system is 100% secure, and you acknowledge that you use the Service at your own risk.

5. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate or incomplete information
Delete your account and associated personal data
Export / Portability of your data
Restrict or Object to certain processing
Withdraw Consent where processing is consent-based

You may exercise these rights at any time by contacting:

📧 team@tryviso.ai

We will respond within a reasonable timeframe in accordance with applicable law.

6. Third-Party Services

We use third-party providers to operate our Service, including but not limited to:

Stripe – payment processing
NeonDB – database infrastructure
NextAuth – authentication and login
Analytics Providers – service performance insights

These providers process your data only as necessary to provide their services and are governed by their own privacy policies.

7. Children's Privacy

Viso is not intended for children under the age of 13.

We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.

If you believe a child has provided us with personal data, contact us at:

📧 team@tryviso.ai

8. International Data Transfers

Your data may be transferred to and processed in jurisdictions outside your country of residence, including the United States.

We implement legally recognized safeguards where required to protect cross-border data transfers.

We do not sell your personal data.

We may disclose information:

To service providers under contractual confidentiality obligations
To comply with legal obligations, court orders, or lawful government requests
To protect the rights, property, or safety of Viso, our users, or the public
In connection with a merger, acquisition, restructuring, or asset sale

10. Cookies & Tracking

We use cookies and similar technologies to:

Maintain sessions
Authenticate users
Store preferences
Improve platform performance
Detect abuse and fraud

You may control cookie settings through your browser.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated by:

Updating the "Last Updated" date
Posting notices within the platform
Sending email notifications when legally required

Your continued use of the Service after updates constitutes acceptance of the revised policy.

12. Contact Us

For privacy questions, data requests, or legal inquiries:

📧 team@tryviso.ai

Privacy Policy

Viso Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

1.2 Information We Collect Automatically

1.3 Information From Third Parties

2. How We Use Your Information

3. AI Training & Model Improvement

4. Data Storage, Retention & Security

4.1 Storage & Processing

4.2 Retention

4.3 Security Measures

5. Your Privacy Rights

6. Third-Party Services

7. Children's Privacy

8. International Data Transfers

9. Data Sharing & Disclosure

10. Cookies & Tracking

11. Changes to This Privacy Policy

12. Contact Us

Privacy Policy

Viso Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

1.2 Information We Collect Automatically

1.3 Information From Third Parties

2. How We Use Your Information

3. AI Training & Model Improvement

4. Data Storage, Retention & Security

4.1 Storage & Processing

4.2 Retention

4.3 Security Measures

5. Your Privacy Rights

6. Third-Party Services

7. Children's Privacy

8. International Data Transfers

9. Data Sharing & Disclosure

10. Cookies & Tracking

11. Changes to This Privacy Policy

12. Contact Us